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Our Privacy Policy and Your Account Security

When you open an account at kocok online, your personal information—from your payment details to your account history—is encrypted and stored securely.

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kocok online Our Privacy Policy and Your Account Security
REACH US ANYTIME

Privacy Questions? Contact Us Directly

Team online

Live Chat

Our support team answers privacy queries in real time during lobby hours. Ask about data access, account deletion or how your payment information is stored. Response time under 2 minutes on weekdays.

Email Support

Send formal privacy requests—data export, deletion, or correction—to our privacy team at [email protected]. We respond within 5 business days with full documentation.

Account Settings

View and edit your personal data directly in your account settings under 'Privacy & Security'. You can download your full data history or request permanent account closure from this menu.

HOW WE KEEP IT SAFE

Data Handling, Cookies and Your Account Security

Encrypted Payment Flow

Every DANA, OVO, GoPay and QRIS transaction uses SSL encryption.

Cookie Use

We use session cookies to keep you logged in across the lobby and to remember your game preferences.

Account Access & Login

Your password is hashed using industry-standard algorithms and never stored in plain text.

Data Retention

We retain your account data for as long as your account is active plus two years after closure for fraud…

Third-Party Sharing

We share data only with payment processors (to verify DANA, OVO, GoPay and QRIS transactions) and anti-fraud services.

Right to Correction

Notice an error in your name, email or phone number? Head to account settings and update it instantly.

Common Questions About Your Data and Privacy

After account closure, we keep your data for two years to check for fraud, settle any disputes and comply with local financial rules. After that period, we delete or anonymise your records. You can request early deletion by emailing [email protected], subject to legal holds.

Yes. Go to account settings, select 'Privacy & Security', then 'Download My Data'. We'll prepare a full export of your personal info, account history and gameplay records within 5 business days. You can also request it via email to our privacy team.

No. When you deposit, payment details go straight to our payment gateway partner; we store only a token (a secure reference code). Your actual bank or wallet number is never stored on kocok online systems, so no hacker can extract it from our database.

We do not sell your personal data. We share it only with payment processors to verify your deposits and with fraud-detection partners to keep your account safe. No marketing firms, data brokers or third-party advertisers get access to your information.

Payment records stay in your account indefinitely while you remain active. After account closure, we retain transaction history for two years for compliance and dispute resolution. Older records may be archived or deleted depending on local financial rules.

Open account settings, select 'Personal Details' and update your name, email or phone number on the spot. If you need to change linked bank accounts or payment methods, contact our support team at [email protected] with a proof of identity; we verify the change within one business day.

Your gameplay data is confidential and used only internally to prevent fraud, detect unusual account activity and improve the lobby. We never share your game preferences or session history with third parties. You can review your own activity timeline in account settings under 'Session History'.

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